FAQs

WHAT ARE THE PAYMENT OPTIONS?

Payment options are via PayPal or secure credit card payment via Shopify

WHAT IS YOUR RETURN POLICY?

As part of our T&Cs, our refund policy is:

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; (ii) the following products are not eligible for return: jewellery, underwear; and (iii) You are responsible for the cost and delivery of the returned item(s).

For more information on our terms and conditions please click here

DO YOU OFFER GIFT CARDS?

We offer gift cards, please make your purchase via the MGB store. You will be emailed a number. 

​WHOLESALE QUERIES

If you are interested in stocking Mini Geek Boutique products, (Thank you!) please do get in touch with a little bit of information about yourself and your store. We will endeavour to get back to you as soon as possible via email.

WHAT ARE YOUR SHIPPING OPTIONS?

We offer UK and International shipping, both are available as standard or you can select the tracked and signed option. Depending on the weight of your product depends on the price. We send items via Royal Mail. If you selected the tracking option you will be sent a tracking number. 

Please note that MGB cannot be held responsible for any lost or damaged items, or charges that incur after the item has been dispatched. Please check with your own local Mail Service for policies.

MY ITEM HASN'T BEEN DELIVERED
Mini Geek Boutique is not responsible for items once they have been dispatched. It is recommended that you follow up any lost packages with your local post office/depot. Please do feel free to contact us if you need to as we may be able to help.

I'VE MADE A MISTAKE WITH MY ORDER!
Please contact us as soon as possible to make any amendments to your order. As long as your order has not already been dispatched, we can amend this you. Unfortunately we cannot be held responsible for incorrect address details provided by a customer.

MY ORDER IS A GIFT, CAN IT BE SENT  DIRECTLY TO THE RECIPIENT?
Of course! Please make sure the correct address is entered at the check out, please also leave a note at the checkout if you'd like a short message as well.

We don't send invoices with orders so there is no need to worry about prices being seen.