Our Returns Policy

Returns, Exchanges, Cancellations & Damaged Goods Policy

At Mini Geek Boutique, your satisfaction is very important to us. If you’re not completely happy with your purchase, please read the following guidelines for returns, exchanges, cancellations, and damaged items.

Returns & Exchanges

You may return or exchange any undamaged product within 14 days of receiving it for a refund or exchange, credited via your original payment method or exchanged for another item.

To qualify for a return or exchange, please ensure:

  • The item is unused, undamaged, and returned with all original packaging and accessories.
  • You include the original receipt or gift receipt.
  • Returns and exchanges are made within 14 days of the delivery date.
  • Returns are accepted only within the country where the item was originally purchased.

Please note:

  • Some products are non-returnable for hygiene reasons, including jewellery and underwear.
  • You are responsible for the cost and safe delivery of returned items. We recommend using a tracked shipping service to avoid issues.
  • Refunds or exchanges will be processed once we receive and inspect the returned items.

Cancellations

If you need to cancel your order, please contact us as soon as possible. We can only cancel orders before they have been dispatched. Once an order has shipped, it cannot be cancelled and must be returned following our returns process above.

Damaged or Faulty Goods

We take great care in packaging and shipping your order, but if your item arrives damaged or faulty, please contact us within 7 days of receipt with photos and a description of the issue.

We will:

  • Arrange a replacement or
  • Issue a full refund, including any original shipping charges.

Please do not return damaged or faulty goods before contacting us for instructions.

How to Return an Item

  1. Contact us at hello@minigeekboutique.com to notify us of your return or exchange.

  2. Package the item securely with all original packaging and accessories.

  3. Ship the item to:

Tracy Clarke
Mini Geek Boutique 
C/O 42 Victoria Road
Netherfield
Nottingham
NG4 2BF
United Kingdom

If you have any questions or need help, please get in touch. We’re here to assist you every step of the way!