Reach for the Stars Hardwood Coaster – Derek the Stegosaurus in Space

UK Orders

All items are shipped via Royal Mail.

• Free shipping is available on qualifying orders and is sent via Second Class (untracked) as standard.
• Tracked shipping is available at checkout for an additional cost  (we highly recommend this option if your order is a gift, time-sensitive, or particularly important).
  
• Estimated delivery time (after dispatch):
  • Second Class: 2–4 working days
  • Tracked 24/48: 1–3 working days

International Orders

• International orders are sent via Royal Mail International Standard by default.
• You may choose to upgrade to Tracked International at checkout for greater peace of mind.
• Estimated delivery time (after dispatch):
  • Europe: 5–10 working days
  • Rest of World: 7–14 working days

Please note: Delivery times may vary depending on your location and customs processing times.

Customs, Duties & Import Fees

If you're ordering from outside the UK (including the EU), your parcel may be subject to customs duties, import taxes, or handling fees.
These are not included in our prices and are the responsibility of the buyer. Unfortunately, we have no control over these charges or delays caused by customs.

U.S. Shipping – Important Information

As of August 29, 2025, the United States has introduced new import rules that affect all international shipments, including small parcels. This means orders sent from the UK to the U.S. may now be subject to import duties, taxes, or courier handling fees, even if the order value is under $800.

These fees are set by U.S. Customs and are the responsibility of the buyer. They are not included in the item price or shipping cost at checkout.

We recommend checking with your local customs office if you're unsure about potential charges. We are not able to reimburse any import fees or taxes.

Thank you for your understanding, and please feel free to contact us if you have any questions before ordering!

Missing or Lost Parcels

We understand how disappointing it can be when something doesn’t arrive, and we’re happy to help — but there are a few important things to be aware of:

• Royal Mail does not consider a parcel lost until:
  • 10 working days have passed from the expected delivery date for UK orders
  • 20 working days for Europe
  • 25 working days for the Rest of the World

If your order hasn’t arrived within this time, please email us at hello@minigeekboutique.com with your order number.

Tracked or Signed-For Orders:
If you selected a tracked or signed-for delivery option, we can check the parcel’s delivery status. If Royal Mail shows that the parcel was delivered (via GPS confirmation or a signature), we will consider that proof of delivery and may not be able to issue a refund or replacement.

Untracked Orders:
We cannot provide updates or compensation for untracked items once they’ve left our premises. By selecting untracked shipping, you accept the risk that it may be delayed or lost in transit. We strongly recommend using tracked shipping for important or time-sensitive orders.

We kindly ask that customers wait until the appropriate lost parcel timeframe has passed before getting in touch.
Please also note that false claims of non-delivery are taken seriously, and we reserve the right to decline future orders from customers we believe are misusing our policies.